Return, Exchange and Refund policy

We offer exchange or return of any product if it’s informed within 48 hours of the delivery with a valid reason. To initiate a exchange/return:

1. Email us at chanj.clothing@gmail.com within 48 hours of receiving your order.
2. Include your order number, product name, current size.
3. Items must be in their original condition and include all labels. Items must be in an unused, unwashed, and unaltered state.
   

Return exclusions:

Returns will not be accepted if:

1. The item was custom-made (e.g., personalized sizing or design).
2. The item was not returned in its original condition (with tags intact, unused, and unaltered).
3. The item was purchased at a discounted sale price.

 

Return shipping instructions:

• Pack the items securely to prevent loss or damage during transit.
• Include your Order ID and registered mobile number on the package.
• Ensure all items are in unused condition with tags and packaging intact.

 

Refund Timeline:

Once we receive and inspect the returned item, your refund will be processed and credited within 14-30 business days to your original payment method.

 

How to initiate a Return or Exchange?

Email us at chanj.clothing@gmail.com with your order number for return/exchange within 48 hours of delivery. We’ll guide you through the process.